Find Your Perfect Match: Choosing a Service Solution for Your wash

Ready to invest in a service and ticketing solution? Congratulations! That’s certainly a matter of celebration. Within companies who invest in a ticketing solution, 86% of service teams note that having a help desk system increases their productivity (HubSpot, 2020). Leveraging help desk software data can save up to 670 working hours per year, reduce the number of phone calls by 10%, and allow 25% of your help desk resources to be available for attention-demanding incident resolution. (HDI, 2015)

Efficiencies gained, hours saved, and better overall customer service are the biggest wins when it comes to successfully implementing a service solution for your business. Learn how wash orgs can benefit from a service desk software solution. Investing in scalable processes and tools is critical for a growing organization. However, it is also important to note that picking the right solution is key to seeing maximum ROI.

Across industries that invest in technology for growth, at least 10% of IT spending does not benefit business goals (BMC). So when we’re going through the process of customer service tool selection, how can we make sure we’re vetting our solutions thoroughly before making the best decision for our wash org?

Here are the top 5 things you’ll want to make sure you’ve vetted so that your help desk and ticketing solution aligns to your organization’s needs:

1. Investing in a service and ticketing solution for your business can increase productivity and save time. It is essential to choose the right solution that aligns with your business goals and can scale as you grow. Here are the top 5 things you should consider when selecting a help desk and ticketing solution:

   1. Your budget should align with your business goals, and the solution should enable your business to scale with you as you grow. You should also check the pricing structure of the software provider and their ratings for mid-size to enterprise businesses.

   2. The solution should work with your industry and cover all your industry-related needs.

   3. The solution should have flexibility for scale and handle different workflows, with built-in flexibility to allow for nuances and meet your needs now and in the future.

   4. Automation and time-saving features should be included, such as routing automation, workflows, and proactive notifications.

   5. The solution should give you the visibility you need, with reporting and aggregate data that allows you to interpret at a glance how your issue resolution is tracking.

   Here are the top 5 features to consider:

   1. A knowledge base or FAQ table that allows users to find their answers faster.

   2. A multi-channel ticketing system that enables customers to submit tickets via email, phone, or social media.

      

   3. A reporting system that allows you to track and analyze performance metrics.

   4. A collaboration feature that allows teams to work together to resolve issues quickly.

   5. A mobile app that enables users to access the ticketing system from anywhere.

To learn more about how ITBiz Partners helps wash organizations track their site based issues and resolve them efficiently, set up a demo!